A lesson in customer service from our Rookie Of The Year, Aly & Fiona Daya.

Here is the correspondence between the Daya's and a typical Lemon Heaven customer. The craving got so bad they convninced Aly & Fiona to open up their garage on an off day.

On Sat, Jul 18, 2009 at 6:12 AM, Shane Kallusky <shaneomacdaddy@gmail.com> wrote:
Hello,
So this might be an odd question but are you at the Quay Market Everyday. Reason I ask is my wife is pregnant and craving your lemonaide and we are making a trip to vancouver on monday and i want to suprise her. Any answer would be greatly appreciated.
Shane Kallusky

On Sat, Jul 18, 2009 at 7:20 AM, Aly Daya <alyzdaya@gmail.com> wrote:
Hi Shane,
That is so sweet that you want to suprise your wife with lemonade, unfortunately we are at the Quay only Thursday through Sunday. Where are you living, maybe I can track down some Lemon Heaven Lemonade for you in your area. Either that or you may have to make a trip on the weekend.
One question, is your wife the lovely Mexican woman that craves our lemonade - I haven't seen her for a while. We do have a few pregnant women who love the lemonade.
So sorry I won't be there on Monday.
Fiona

On Sat, Jul 18, 2009 at 2:21 PM, Shane Kallusky <shaneomacdaddy@gmail.com> wrote:
We live in Kamloops, unfortunately the guy who runs Lemon Heaven lives in Salmon Arm and only does Special Events. Are you at the Ferries on Monday? No sorry my wife is not the Mexican Woman Who craves it but she really wants it. We bought it at Cirque de soliel when they were in Kamloops and she cannot get enough. Now i gotta figure out what I can do .....
Shane

On 7/18/09, Aly Daya <alyzdaya@gmail.com> wrote:
Hi Shane,
Unfortunately we are no longer at the ferries any more, I feel for you buddy, once I had to hunt down fresh strawberries in the middle of winter...not easy. I spoke with Fiona and since your wife is pregnant and we know what you are both going through we decided to let you come by the house on monday and we'll open up the cart for you and hopefully satisfy your wife's craving. We live in Richmond so if you want to pass by let us know.
Aly

On Sat, Jul 18, 2009 at 4:36 PM, Shane Kallusky <shaneomacdaddy@gmail.com> wrote:
OMG You guys are the best!!!!. I will for sure stop by your house on Monday. WE are leaving Kamloops around 8-9 in the morning so we will stop by after lunch sometimes It all depends on the highway and weather. I have a GPS So i can enter your address into there. What is the address with the postal code. You have made a pregnant girl very happy!!!!!..
Shane

On Sun, Jul 19, 2009 at 5:49 AM, Aly Daya <alyzdaya@gmail.com> wrote:
Our address is ............. You will have to enter around the back lane way as there is no parking on Williams. There will be a big white van parked in front of the garage. Any problems Aly's cell is 604-897-5712. See you Monday.
Fiona

On Mon, Jul 20, 2009 at 12:16 AM, Shane Kallusky <shaneomacdaddy@gmail.com> wrote:
Sure no problem. I will call when we are entering POCO. Thanks again!!!! see you tomorrow!!!
shane

Aly & Fiona met Shane and Daniella at their house and set up their cart in the garage where they satisfied a very satisfied customer. I'm sure Shane and Daniella will be customers for life!

Again THANK YOU soooo much. You made Daniella a very happy lady!!!. She had the lime and cherry lemonade down'd before we got to the Pan Pacific. That is the absolute greatest thing that you guys did for us and it is something that we will never forget. Thank you again.
Shane and Daniella Kallusky
Kamloops BC